FsStudioFrance

Privacy Policy

Effective Date: 07/26/2026

At FsStudioFrance ("FsStudioFrance", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or use our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: FsStudioFrance

Website: FsStudioFrance

Email: fsstudiofrance@gmail.com

Address: 36 av du Général Leclerc 77320 la Ferté Gaucher France

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Billing address
  • Country
  • Phone number (if provided)

Account Information

  • Username
  • Customer account ID
  • Order history
  • Product ownership

Payment Information

Payments are securely processed by third-party payment providers.

FsStudioFrance does not store complete credit card or payment information.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language
  • Time zone
  • Pages visited
  • Referral source

Product Information

For licensing purposes we may collect:

  • License key
  • Product version
  • Activation status
  • Simulator version
  • Operating system version

We do not intentionally collect unnecessary personal information.

3. How We Use Your Information

Your information may be used to:

  • Process orders
  • Deliver digital products
  • Verify software licenses
  • Provide technical support
  • Respond to customer inquiries
  • Improve our products
  • Detect fraud
  • Protect our services
  • Comply with legal obligations
  • Send important service notifications

We do not sell your personal information.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

5. Cookies

Our website uses cookies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Provide essential Shopify functionality

You may disable cookies through your browser settings, although doing so may affect certain features of the website.

6. Product Licensing and Activation

Certain products require license activation.

To validate a license, we may process:

  • Email address
  • License key
  • Product version
  • Activation identifier
  • Date and time of activation

This information is used solely to manage software licensing and prevent unauthorized use.

7. Customer Support

When you contact support, we may collect:

  • Your email address
  • Your support request
  • Log files you choose to provide
  • Screenshots you upload
  • Diagnostic information relevant to resolving your issue

We only use this information to provide support and improve our services.

8. Third-Party Services

We may use trusted third-party providers to operate our business, including:

  • Shopify
  • Payment processors
  • Email service providers
  • Analytics providers
  • Cloud hosting providers

These providers process information only as necessary to perform services on our behalf.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations
  • Maintain customer accounts
  • Provide product updates
  • Manage software licenses
  • Meet legal and accounting requirements
  • Resolve disputes

When data is no longer required, it is securely deleted or anonymized where appropriate.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

12. International Data Transfers

Your information may be processed or stored in countries other than your own where our service providers operate.

When required, appropriate safeguards are implemented to protect your personal information.

13. Children's Privacy

Our website and products are not intended for children under the age required by applicable law to consent to data processing without parental authorization.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

The updated version becomes effective on the date indicated at the top of this page.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FsStudioFrance

Website: FsStudioFrance

Email: fsstudiofrance@gmail.com

Address: 36 av du Général Leclerc 77320 la Ferté Gaucher France

16. Supervisory Authority

If you are located in the European Economic Area and believe that your personal information has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.