Refund Policy
Effective Date: [Date]
At FsStudioFrance, customer satisfaction is our priority. We strive to provide high-quality digital products and responsive customer support.
Because our products are digital software delivered immediately after purchase, this Refund Policy explains when refunds may or may not be available.
By purchasing a product from FsStudioFrance, you acknowledge and agree to this Refund Policy.
1. Digital Products
All products sold by FsStudioFrance are digital downloads.
No physical products are shipped.
Once payment has been successfully completed, customers receive immediate access to their purchased software, downloads, license keys, or activation information.
2. General Refund Policy
Due to the nature of digital products, refunds are not automatically granted after purchase.
Each refund request is reviewed individually and fairly.
Our goal is always to resolve technical issues before considering a refund.
3. Eligible Refund Requests
A refund may be approved in situations including, but not limited to:
- Duplicate purchases
- Accidental purchases reported promptly
- Multiple charges for the same order
- Technical issues that cannot be resolved by our support team
- Inability to activate the software due to an issue caused by FsStudioFrance
- Incorrect delivery of a product
Approval of any refund remains at the sole discretion of FsStudioFrance.
4. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after purchase
- Purchasing the wrong product without contacting us before activation
- Failure to read the product description
- Failure to verify system compatibility
- Simulator incompatibility caused by unsupported third-party modifications
- Computer hardware issues
- Operating system issues unrelated to our software
- Internet connection problems
- Customer preference regarding software features
- Requests made after excessive use of the product
5. License Deactivation
If a refund is approved:
- the software license will be permanently deactivated;
- download access may be removed;
- future updates may no longer be available;
- any activation linked to the refunded license may be revoked.
Continued use of a refunded product is prohibited.
6. Technical Support Before Refund
Before requesting a refund, customers are encouraged to contact our support team.
Many issues can be resolved through:
- installation assistance;
- activation assistance;
- compatibility troubleshooting;
- software updates;
- configuration guidance.
Our support team will make reasonable efforts to resolve technical issues whenever possible.
7. Refund Request Procedure
To request a refund, please contact:
Email: support@fsstudiofrance.com
Please include:
- Order number
- Purchase email address
- Product name
- Reason for the request
- Screenshots or error messages (if applicable)
Incomplete requests may require additional information before review.
8. Processing Time
Approved refunds are generally processed within 5 to 10 business days.
Depending on your payment provider or bank, it may take additional time before the funds appear in your account.
Refunds are always issued to the original payment method whenever possible.
9. Fraud Prevention
FsStudioFrance reserves the right to refuse refund requests involving:
- fraudulent activity;
- abuse of the refund policy;
- repeated refund requests;
- unauthorized chargeback attempts;
- violations of our End User License Agreement (EULA) or Terms of Service.
10. Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback with their payment provider.
If a chargeback is initiated without prior communication and is determined to be fraudulent or abusive, FsStudioFrance reserves the right to:
- suspend customer accounts;
- deactivate software licenses;
- restrict future purchases.
Nothing in this section limits any mandatory rights you may have under applicable law.
11. Consumer Rights
Nothing in this Refund Policy limits any mandatory consumer rights provided under applicable laws, including French law and European Union consumer protection legislation.
Where the law grants you rights that cannot legally be excluded or limited, those rights remain fully applicable.
12. Changes to This Policy
FsStudioFrance may update this Refund Policy from time to time.
The most recent version will always be published on our website.
13. Contact
FsStudioFrance
Website: FsStudioFrance
Email: fsstudiofrance@gmail.com